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(609)
465-4100 Main Office
(609) 463-0014 Administrative Offices
Cape
Counseling Services is committed to providing the highest
degree of professional services for all clients. However,
there are times when questions related to your care/treatment,
clinician, service delivery, denial or termination of services
might be cause for review by CCS Management and Unit Ombudsperson.
Any client who has received services within the last 3 months,
parent/guardian, or client designee, shall have the right
to seek review. Cape Counseling Services' goal in the review
process is to be responsive in a timely fashion and resolve
the complaint in the best interests of the client(s).
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Generalized
complaints received in writing will be forwarded to the
V.P./Chief Operating Officer for initial review, tracking
and forwarding to the responsive party.
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Complaints
specific to care practices, etc. should be submitted directly
to your clinician, therapist or case manager. All complaints
will be shared with the Program Manager. Your complaint
will be reviewed within 5 working days and a resolution
will be negotiated with you.
If
you are not satisfied with the resolution of your complaint
at the provider/program level, you may appeal the decision
to the relevant Unit Director who will serve as the Unit
Ombudsperson.The Unit Ombudsperson will meet with you
to hear your appeal within 5 working days. If you are not
satisfied with the Unit Ombudsperson's response, resolution,
you may request a review by the Chief Operating Officer.
The
Chief Operating Officer will hear the appeal, conduct an
investigation and make a final decision. You will receive
a written report from the COO within 7 working days. If
the COO does not resolve your complaint, you may request
a review by the Cape May County Mental Health, Alcohol/Drug
Board.
(465-1055 Human Services).
Additional
Advocacy Services that are available are:
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Division
of Mental Health Services - (609) 567-7352
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Division
of Youth and Family Services - (609) 463-9652
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Board
of Social Services - (609) 886-6200
- NJ
Protection & Advocacy, Inc., 210 Broad Street, 3rd Floor,
Trenton, NJ 08608
1-800-922-7233 and 609-292-9742
- N.J.
Division of Mental Health Services- Complaint 1-800-382-6717
- Joint
Commission on Accreditation of Health Care Organizations
- Complaint
Hotline
(including requests for a Public Information Interview)
- (800) 994-6610
Clients
not interested in filing a complaint but still wanting to
express a concern or make a recommendation regarding care/services,
are welcome to call the CEO directly at 463-0014 ext. 18
or put in your comments in one of the "suggestion"
boxes throughout the Agency.
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